South Africa has released a draft National Consumer Financial Education Policy for public comment, aiming to strengthen financial literacy and protect consumers from exploitation.
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The proposed framework seeks to improve decision-making, support financial well-being and co-ordinate efforts across the ecosystem in an increasingly digital economy while inviting stakeholders to contribute input before finalising the national strategy and implementation plan process.
“The draft policy establishes a national framework for financial education and outlines government’s proposed approach to strengthening financial literacy, building financial capability, and supporting improved financial well-being in an evolving and increasingly digitalised financial landscape,” National Treasury said on Friday, 10 April 2026.
It outlines policy priorities, governance arrangements, and system-level co-ordination tools to strengthen collective impact across the financial education ecosystem and support a coherent national approach.
“South Africa’s financial system is sophisticated and well-regulated, with high levels of access to financial services. However, increased access and product choice have not consistently resulted in improved financial outcomes.
“As a result of low levels of financial and digital literacy, many financial customers continue to face challenges in using financial products safely, confidently, and in ways that support their long-term financial well-being,” National Treasury said.
Call for comments
Persistent gaps in financial and digital literacy increase vulnerability to exploitation, heighten conduct risks, and erode trust in the financial system.
“Financial education is an integral component of broader policy efforts aimed at ensuring the fair treatment of financial customers, promoting responsible market conduct, and enhancing financial inclusion,” National Treasury said.
The draft policy is released for public comment to strengthen the proposals outlined in the document and to inform the revision of the National Consumer Financial Education Strategy (NCFES) and its associated Implementation Plan.
Comments on the draft policy are invited until Friday, 15 May 2026.
The National Treasury will also host virtual stakeholder workshops on the draft policy.
