Traffic Manager

Who we are
We are a boutique digital consultancy delivering SEO, paid media, content, and web work for clients in the US, UK, Australia and South Africa. We work with a lean team of full time staff and contractors.

Who you are

• Someone who brings order to busy, fast-moving, ever-changing environments
• Confident in keeping people on track, yet approachable and easy to work with
• Always thinking about how processes could run smoother
• Comfortable making decisions and holding others accountable when needed
• Strong communicator who can work well with both teams and clients
• Good at staying calm, organised, and focused even when things get busy
  

Experience requirements

• 3+ years in traffic management, operations, or project coordination in a digital or SEO agency
• 1+ year working in ClickUp
• Experience communicating with clients
• Experience working with remote or hybrid teams
  
  

Key responsibilities

These responsibilities support efficient workflow across the agency. Your digital marketing experience allows you to understand the context of the work and coordinate it well.

• Manage team workloads and ensure tasks are assigned clearly and realistically
• Understand team capacity and identify when new projects can be taken on without overloading the team
• Coordinate full-time staff, contractors, and freelancers
• Keep projects moving by checking in on timelines and removing bottlenecks
• Follow up with clients for approvals, feedback, or missing information
• Schedule and organise internal and client meetings
• Respond to client emails in a clear, professional, and friendly way
• Update our systems to reflect progress and keep everyone aligned
• Capture meeting minutes and plan in action items
• Flag risks early and suggest improvements to how we work from an operational perspective
• Familiarity with tools like Slack, Google Workspace, Zoom
• Coordinating meeting schedules

Key skills

• Strong communication across email, calls, and meetings
• Excellent time management and the ability to juggle multiple projects
• High attention to detail without getting stuck on perfection
• Calm, steady approach to problem-solving
• Ability to prioritse and adjust as priorities shift
• Understanding of SEO, PPC, and digital production processes
  
  

What success looks like

• Projects move smoothly and predictably through the pipeline
• The team knows what to focus on and feels supported
• Clients feel informed, heard, and confident in next steps
• Issues are spotted early and solved before they become delays
• Processes get stronger and simpler because of your influence
  
  

What we offer

• A supportive team that values structure and transparency
• Opportunities to grow your skills and shape our processes
• A role where your work has real impact
• A chance to work on meaningful digital projects across industries

Posted on 26 Feb 13:04, Closing date 27 Apr