Account Manager

Job description

Duck and Craig is a full-service creative and marketing agency working with ambitious brands across South Africa. From strategy and creative thinking to campaigns and execution, we help our clients bring ideas to life and make meaningful impact in the market.

We’re looking for a highly organised Account Manager who thrives on keeping projects moving, clients happy, and great ideas on track.

If you’re someone who enjoys juggling multiple campaigns, loves a well-run project, and knows how to keep both clients and teams aligned, you’ll feel right at home here.

The Role

As an Account Manager at Duck and Craig, you’ll sit at the centre of our client relationships and projects.

You’ll be responsible for managing campaigns and projects from initial brief through to final delivery, ensuring that timelines are met, communication flows smoothly, and the quality of work remains high.

This role requires someone who is exceptionally organised, proactive, and comfortable managing multiple moving parts at once.

What You’ll Be Doing

Client Management

• Act as the primary day-to-day contact for assigned clients
  

• Build strong, trusted relationships and maintain clear communication
  

• Understand client objectives and ensure projects align with their goals
  

Project and Campaign Management

• Manage projects and campaigns from brief through to completion
  

• Develop and maintain timelines, schedules, and status updates
  

• Coordinate feedback and approvals between clients and the internal team
  

• Ensure work is delivered on time and to the highest standard
  

Organisation and Workflow

• Keep projects structured, organised, and properly documented
  

• Ensure briefs, timelines, and deliverables are clearly communicated
  

• Anticipate potential challenges and help solve them early
  

Administrative and Financial Support

• Assist with project estimates, budgets and invoicing 
  

• Track project progress and ensure work aligns with agreed scopes
  

• 3–5 years experience in an Account Manager or client service role within an advertising, marketing, or creative agency
  

• Exceptional organisation and project management skills
  

• Ability to manage multiple projects and deadlines simultaneously
  

• Strong communication and client relationship skills
  

• Excellent attention to detail
  

• A proactive, solutions-driven mindset
  

• Someone who thrives in a fast-paced agency environment