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    Fraud Investigator

    Remuneration:cost-to-company 
    Location:Johannesburg
    Job level:Mid
    Type:Permanent
    Company:THE SKILLS MINE

    Job description

    Requirements 
    • A Higher Certificate, Diploma, or Degree in Fraud Risk Management, or the successful completion of relevant training courses
      • A minimum of 5 years’ overall experience, including at least 2 years in Banking, Data Analysis, and/or Risk Management
        • Strong knowledge of the Banking Industry, Regulations and Financial Crime
          • Strong AI and Data Analytics skills
          Responsibilities
          • Investigate suspected fraud cases across accounts, cards, digital channels, wallets, EFT, onboarding, and other banking channels.
            • Review transaction patterns, customer profiles, device intelligence, and behavioural indicators.
              • Conduct detailed case analysis and document findings in line with internal policies and regulatory requirements.
                • Make risk-based decisions on account restrictions, closures, or escalations.
                  • Manage case queues within agreed SLAs and productivity targets.
                    • Process payments for case refunds and facilitate the repatriation of funds to agent banks and third parties in accordance with established procedures and controls.
                      • Prepare formal letters for liability outcomes and respond to requests from customers and external parties in line with established procedures and communication standards.


                      Requirements

                      • Banking
                        • Compliance
                          • Data Analysis
                            • Financial Services
                              • Investigating
                                • Risk Management
                                  • Transactional Banking


                                  Posted on 21 Apr 09:22, Closing date 21 May

                                  The Skills Mine
                                  Connecting highly talented individuals with organisations that recognise the power of talent to optimise business effectiveness.
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